Welcome to the Bella Barista customer service section. We hope you find what you're looking for. If you have any immediate questions, please feel free to use live chat or call us on 01933 273275.
Policy key definitions:
"I", "our", "us", or "we" refer to the business, [Business name & other trading names].
"you", "the user" refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner's Office.
Cookies mean small files stored on a users computer or device.
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
We are registered with the ICO under the Data Protection Register, our registration number is: ZA056054. This privacy statement covers the website www.bellabarista.co.uk, owned wholly by Bella Barista T/A Time Leisure Limited (referred to as 'Bella Barista'). Registered in England and Wales. Company Registration Number 1554067. Registered Office: No 1 London Road Kettering, NN16 0EF.
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
What personally identifiable information does Bella Barista collect?
Bella Barista collects information from the user on the order form when a purchase is made. The customer must provide contact information (name, email, and delivery address). This enables us to deliver your goods and provide an order confirmation. If we have trouble processing an order, the information is used to contact the customer. Should you wish to contact us you do not need to complete a form and we do not require personally identifiable data.
Financial information (credit card type, number and expiration date) is needed for billing purposes and to process customers' orders. Our online payment methods are securely encrypted and we never see your full payment details when processing payments.
The purchase contract's content will be stored. You may store the terms and readily look them up. You can find the terms here at all times. The details about your recent orders can be found in your 'My Account' area via login.
If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.
What personally identifiable information do third parties collect through the website?
We do not engage in third party advertising. The only third party who collects information through the website is our Payment Service Provider, Sagepay, Paypal, Google, TrustPilot and Livechat. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
CATEGORY_INFO Stores the category info on the page to load pages faster.
COMPARE The items in the customer's Compare Products list.
CUSTOMER An encrypted version of the shopper's customer ID.
CUSTOMER_AUTH Indicates if the customer are currently logged in to the store.
CUSTOMER_INFO An encrypted version of the shopper's customer group.
EXTERNAL_NO_CACHE Indicates if caching is disabled or enabled.
FRONTEND The customer's session ID.
GUEST-VIEW Determines if guests can edit their orders.
LAST_CATEGORY The last category visited by the shopper.
LAST_PRODUCT The most recent product viewed by the shopper.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates if the cache can be used to store information.
PERSISTENT_SHOPPING_CART A link to information about the shopper's cart and viewing history.
RECENTLYCOMPARED Items recently compared b the shopper.
STF Information on products the shopper has emailed to friends.
STORE The store view or language chosen by the shopper.
USER_ALLOWED_SAVE_COOKIE Indicates if the shopper allows cookies to be saved.
VIEWED_PRODUCT_IDS The products recently viewed by the shopper.
WISHLIST An encrypted list of products added to the shopper's wishlist.
WISHLIST_CNT The number of items in the shopper's wishlist.
Google Analytics Cookies _utma Identifies shoppers and sessions.
_utmb Determines new sessions/visits.
_utmc Determines if the shopper is in a new session/visit.
_utmz Saves the traffic source or campaign that explains how the shopper reached your site.
Livechat - More details of livechat cookies can be found here: https://www.livechatinc.com/privacy-policy/ 3rdparty.livechatinc.com __lc.visitor __lc_vv 2 __livechat __livechat_lastvisit _ga amplitude_idlivechatinc.com lc_ssoundefined main_window_timestamp main_window_timestamp_0 message_text notification[status_ping]
Trustpilot- More details of TrustPilotcookies can be found here: https://uk.legal.trustpilot.com/end-user-privacy-terms ajs_user_id ajs_anonymous_id ajs_group_id _biz_pendingA _biz_ABTestA _biz_flagsA announcementExist _vwo_uuid_v2 _vis_opt_test_cookie intercom-lou-kos1l093 __hssrc 1 _gac_ _vis_opt_exp_128_combi _biz_nA 34 _vis_opt_exp_141_combi _vis_opt_s tp-b2b-selected-business-unit-id hubspotutk __auc __asc __hstc _vwo_uuid _ga _gid _gaexp tp-b2b-access-token intercom-id-kos1l093 __RequestVerificationToken TP.uuid tp-b2b-current-language en-GB amplitude_idundefinedtrustpilot.com _biz_uid __zlcmid csrf-canary tp-b2b-skip-new-dahboard-modal
Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users' movements in the aggregate and gather broad demographic information for aggregate use. IP addresses etc. are not linked to personally identifiable information.
With whom Bella Barista T/A Time Leisure Limited may share user information:
Third Party Intermediaries
We use outside courier companies to ship orders and a Payment Service Provider and credit card processing company (BARCLAYS) to bill customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
What choices are available to users regarding collection, use and distribution of the information?
Under no circumstance do we pass customers' details to third parties for marketing purposes. When you place an order with us, you are invited to tick an opt-out box. This states that you do not wish us to send information either by email or post relating to existing, new and upcoming products and offers of Bella Barista only. We do not use customers' information for any other purposes.
Customers who later decide they no longer wish to receive any marketing information from Bella Barista may opt out of receiving these communications by contacting us
What types of security procedures are in place to protect the loss, misuse or alteration of information under Bella Baristas' control?
We use Sagepay to process your personal and credit card details. All transactions are securely encrypted.
Sagepay information for customers buying on the web
Shopping using a card has now become an accepted way to pay for goods or services. We are all comfortable with handing our card to a shop assistant or waiter, or giving our card details to someone on the other end of the telephone.
For many people however putting card details into a web site is still uncomfortable, as we are not sure what is happening to the information we are submitting or where it is going.
When you shop with a merchant who uses Sagepay you can be assured that your card details are securely encrypted during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase.
Sagepay guarantees that it will never:
- Pass on your financial details
- Pass on any personal information gathered when you place an order
- Sell or rent your details, you will never receive junk mail as a result of using Sagepay
- Leave invasive technologies such as cookies on your machine
- Exploit your details in any way
- f you would like more information please visit the Sagepay website at http://www.sagepay.com/ or call 0845 111 4455
This website takes every precaution to protect customers' information. When users submit sensitive information via the website, their information is protected both online and offline. When our order form asks customers to enter sensitive information (such as credit card numbers), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when users are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect users' information offline. All of our customers' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, those processing orders or a customer service representative) are granted access to personally identifiable information. All employees are kept regularly up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are in a secure environment: a locked and alarmed office.
If you have any questions concerning security on www.bellabarista.co.uk please contact us
How users can inform of us changes in their personally identifiable information:
If a customer's personally identifiable information changes (such as telephone number or email or postal address), we provide a way to correct, update or delete customers' personally identifiable information. This can be done by contacting us or by logging into your account details and amending them yourself.
In the event that Bella Barista goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, customers' personal information will, in most instances, be part of the assets transferred. Customers will be notified via e-mail or post prior to a change of ownership or control of their personal information, and will have the option to contact the acquirer of this information should they wish to do so.
This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal date" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all mailing lists, by contacting us firstname.lastname@example.org.
Our EMS provider is; Pawprint Digital Ltd. We hold the following information about you within our EMS system;Title First and Last Name
Subscription time & date
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a belief in good faith that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.